Managing Bookings

Reliable booking management builds trust and reduces cancellations. These practices help you stay responsive.

Availability and inventory

• Update seasonal availability at least 30 days ahead
• Block out blackouts for weather or maintenance
• Set minimum notice windows for last minute bookings

Pricing and add ons

• Keep your base price current
• Add clear inclusions (equipment, guide, transfers)
• Use add ons for upgrades like photos or video

Cancellation and reschedule policy

• Publish a clear cancellation window
• Offer rescheduling for weather or safety issues
• Communicate policy changes to avoid disputes

Reviews and response time

• Respond to customer messages within 24 hours
• Address safety or service concerns quickly
• Thank positive reviews to build credibility